- As an admin, configured Out going email server with proper credentials and sent test email which looks fine.
- Configured Incoming email with IMAP server details and did Testing on connectivity. Which is working fine.
- Filled form field details of email configuration and selected the default Request type for the email.
- On sending email to the configured email, the new request is not getting created. The new created request over email is not listed in queue.
Thanks in advance and let me know if you need more details.
Is it possible to have voice call?
@Suhas Shastry, I redacted your image so as not to share potential private info.
If you log into the mail account that you setup via an email client, e.g. Outlook do you see the test emails in the inbox?
Some other things to check:
permissions - who is allowed to create issues?
assume you can create issues from portal using the request type that is for email? If hidden from portal make visible and try.
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