Email channel miss emails



I set up a jira service desk project with an email channel. We received most of email but some of them never arrive in the software.


Do you know how to get log to understand why?

Can it be emails considered as spam?


Which action can i take to solve this issue?


Best regards,


1 answer

0 votes
Asim Khan Atlassian Team Jan 20, 2019

Hi Francois,


If you're on cloud platform you can check for email channel log at


Click on *view log* link next to the mail channel you want to check and check the logs. It should give you a clue what's happening if the email is arriving at the email channel but not being processed for some reason. However, it can't tell you if the email is not reaching the email channel at all.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

357 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you