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Email bounce for cloud email address

When emailing the cloud email address I am receiving a bounce 

This message could not be delivered.

I am using a test email address that has an account registered in JIRA SD against an organisation. I have selected service desk does not allow public signup option. 

I have used the cloud email address against a request type but to no avail.

Am I missing something obvious?

4 answers

0 votes

Hi Michael,

I would like to check with you, if you are still facing this issue.

And in case not, how you could manage to fix it.

Could you please let us know?

I have the same issue, please contact me!

We are experiencing the same issue.

I used the support email address several times in the past without any issue. Since yesterday I am experiencing the same issue described above. Have you any idea. (Jira Service Desk . Cloud version)

We have the same issue. You might check https://yoursite.atlassian.net/secure/admin/IncomingMailServers.jspa. For one of our sites, the Default Cloud Mail Server is missing (on another instance we have it is present).

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