Degraded performance Customers may experience intermittent errors using Community search. Our platform vendor is investigating.
I am trying to create tickets automatically from emails. That is working properly. But, I am trying to add to tickets via email as well, but I can't find any way to add to a ticket, even if the subject line is the same, for example Order: 123456.
To preface this, I am trying to create tickets based on order confirmation emails, and shipping confirmations. So I get an order confirmation, use VBScript in Outlook to sanitize the subject line to just the order number, and then send it to Jira.
The ticket gets created as: Ticket 555 Order: 123456. But when I get the shipping confirmation, I sanitize the data to have a subject line of Order:123456 and email it to Jira, it creates Ticket 556 Order123456.
Any way I can get Jira to add that email to Ticket 555 without having the ticket number in the subject line?
I'm afraid having issue key in you email subject is required if you want JSD to recognize it as a part of an existing issue. The placement of the key within email subject however is up to you. You can place it in the very end of the subject and it'll still work.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs