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Email Subject modifies Type

When a user sends an email, can Jira Service Desk automatically apply a type defined by what is in the subject field?

We get a routine request for new hire creation or terminations that say in the subject "Employee Separation...".  I would like it to immediately be created with the Type of "Service Request with Authorization".

I'm sure this has been answered before but I can't seem to find it in the search.

 

 

1 answer

Hello @David Gage,

 

Yes, after the request creation you can change the "Request type" using the service desk automation. See screenshot below for more information.

automation.png

Also,the above rule works if the request is raised via the customer portal. If the request is through email, then I am not sure if it works. I see a bug request raised for the same :

https://jira.atlassian.com/browse/JSDSERVER-3852

 

Thanks,

Swathi

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