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Email Requests

Hi, I'm trying to create a forward rule from a gmail account to a Service Desk project email address.  Gmail sends a verification email that never reaches the Jira queue.  If I send emails directly to the project email address it creates issues correctly.

Is there something in Jira that could be filtering out these verification emails from Gmail?




2 answers

1 vote
Jack Community Leader Apr 24, 2018

the gmail address must equate to a user (customer). if it is not it will not be processed. Try to add that gmail address as a customer and see if that works.

Thanks Jack.  

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