Email Requests in Service Desk not working

no errors... nothing... says all is well?

 

what will prevent issues being pulled from the email to be created?

1 answer

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Alexey Matveev Community Champion Jan 05, 2018

Hello,

Try to enable incoming mail logging and have a look at the log file. You will have more information on what does not work.

You can find more information here

https://confluence.atlassian.com/jirakb/diagnosing-mail-and-mail-handlers-issues-229180314.html

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