Email Channel suddenly stopped processing

Test of email channel says it is ok.

Emails are in the inbox and unread.

Processing Log says last read email was 2 days ago.

Connectivity log has occasional auth and connection errors, but before email flow stopped the last message was 'Success'.


2 answers

0 votes
Jack Brickey Community Champion Sep 22, 2017

One thing to check is whether the email account has password expiry enabled. This happens to me. If so and it has timed out then JIRA won’t be able to log in to process the email.

No, this was fine.

0 votes
Suhas Patil Community Champion Sep 23, 2017

I experienced it sometimes. I simply edit the mail handler and enter the password again and save. That worked for me.

I even removed it entirely and re-added it and it processed a ticket for the message stating that it had been set up, but no others.

This is ridiculously infuriating.

I re-forwarded all the old messages and they got processed.  

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

413 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you