I am a Jira Admin and Jira Service Desk admin and have run into problems with email attachment files larger than 10MB completely stopping all emails flowing into Jira Service Desk.
We are running Jira 7.2.7 and Jira Service Desk 3.2.0 (server)All requests come in via 365 from internal employees that don't have Jira Service Desk access.
I have updated our Jira Settings Attachment size limit in System>Advanced>Attachments to 19.7 MB but that doesn't seem to fix the problem. Is there a setting in Jira Service Desk Project Settings that needs to be updated or are none Jira users just unable to email in attachments larger then 10 MB?
yep that 10Mb is the limit
from the documentation the following....
'\', '/','\"', '%', ':', '$', '?', '*'.
By default, the maximum size of any one file is 10MB, although this limit can be customized by your Jira admin.
I did increase the Attachment File Size limit but maybe I needs to add permissions to my none users group to allow them to email larger file sizes?
The large files are totally unnecessary but I have people who don't realize there attached indd file is 21MB and it creates all types of issues.
Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs