I am a Jira Admin and Jira Service Desk admin and have run into problems with email attachment files larger than 10MB completely stopping all emails flowing into Jira Service Desk.
We are running Jira 7.2.7 and Jira Service Desk 3.2.0 (server)All requests come in via 365 from internal employees that don't have Jira Service Desk access.
I have updated our Jira Settings Attachment size limit in System>Advanced>Attachments to 19.7 MB but that doesn't seem to fix the problem. Is there a setting in Jira Service Desk Project Settings that needs to be updated or are none Jira users just unable to email in attachments larger then 10 MB?
yep that 10Mb is the limit
from the documentation the following....
'\', '/','\"', '%', ':', '$', '?', '*'.
By default, the maximum size of any one file is 10MB, although this limit can be customized by your Jira admin.
I did increase the Attachment File Size limit but maybe I needs to add permissions to my none users group to allow them to email larger file sizes?
The large files are totally unnecessary but I have people who don't realize there attached indd file is 21MB and it creates all types of issues.
Meet the new and improved IT service management template for Jira Service Desk! Here are a few of the powerful features ready and waiting for you: Better focus on ITSM - clear ticket categories...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events