It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Edit Service Desk email template

Is it possible to edit the service desk email templates, like the jira ones?

I want to remove the "You can view the full request" line and the advertising footer for service desk at the bottom.



3 answers

1 vote

Since ServiceDesk Server 3.3.0 and in cloud this is now a feature in product. 

This is the server documentation:

This is the server documentation:

0 votes
Pedro Cora Atlassian Team Jul 28, 2014

For that, you'd have to edit the velocity templates embedded in the Service Desk Code. Currently, there are a few feature requests for that. Check out


How would you edit the templates in the Service Desk plugin? Right now I have request to show the ticket number in the subject

Also something I would like to know. It seems that Service Desk is a half thought out product just made to take more and more money from people and not actually provide any useful solutions. I would assume that you edit the email template associated with the notification trigger, however with Service Desk I don't know what the triggers are since it doesn't follow my notification scheme at all and just does its own thing.

0 votes
Anund Atlassian Team Aug 20, 2014

There's a distinction to be made between JIRA and Service Desk notifications. See this question:

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

1,116 views 7 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you