Edit Service Desk email template

Is it possible to edit the service desk email templates, like the jira ones?

I want to remove the "You can view the full request" line and the advertising footer for service desk at the bottom.

Thanks,

Anita

3 answers

1 vote

Since ServiceDesk Server 3.3.0 and in cloud this is now a feature in product. 

This is the server documentation:

https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Managing+service+desk+notifications

This is the server documentation:

https://confluence.atlassian.com/display/SERVICEDESKSERVER034/Managing+service+desk+notifications

0 votes
Pedro Cora Atlassian Team Jul 28, 2014

For that, you'd have to edit the velocity templates embedded in the Service Desk Code. Currently, there are a few feature requests for that. Check out https://jira.atlassian.com/browse/JSD-218

;)

How would you edit the templates in the Service Desk plugin? Right now I have request to show the ticket number in the subject

Also something I would like to know. It seems that Service Desk is a half thought out product just made to take more and more money from people and not actually provide any useful solutions. I would assume that you edit the email template associated with the notification trigger, however with Service Desk I don't know what the triggers are since it doesn't follow my notification scheme at all and just does its own thing.

There's a distinction to be made between JIRA and Service Desk notifications. See this question: https://answers.atlassian.com/questions/327259/modify-notification-email

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

813 views 6 10
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you