Edit Service Desk email template

Is it possible to edit the service desk email templates, like the jira ones?

I want to remove the "You can view the full request" line and the advertising footer for service desk at the bottom.

Thanks,

Anita

3 answers

Since ServiceDesk Server 3.3.0 and in cloud this is now a feature in product. 

This is the server documentation:

https://confluence.atlassian.com/display/SERVICEDESKCLOUD/Managing+service+desk+notifications

This is the server documentation:

https://confluence.atlassian.com/display/SERVICEDESKSERVER034/Managing+service+desk+notifications

0 votes
Pedro Cora Atlassian Team Jul 28, 2014

For that, you'd have to edit the velocity templates embedded in the Service Desk Code. Currently, there are a few feature requests for that. Check out https://jira.atlassian.com/browse/JSD-218

;)

How would you edit the templates in the Service Desk plugin? Right now I have request to show the ticket number in the subject

Also something I would like to know. It seems that Service Desk is a half thought out product just made to take more and more money from people and not actually provide any useful solutions. I would assume that you edit the email template associated with the notification trigger, however with Service Desk I don't know what the triggers are since it doesn't follow my notification scheme at all and just does its own thing.

There's a distinction to be made between JIRA and Service Desk notifications. See this question: https://answers.atlassian.com/questions/327259/modify-notification-email

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