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EMail Notifications - 4 to 5 Mails Top customers

Hallo guys,

 

our jira Service desk Instance is hosted local and its on latest Version.

 

since 2 Months pur customers get 4-5 Mails for opening a request or when Ticket Status changing 

 

The Mails were send in a duration of 4 Minutes.

eg:

12:00 - thanks die opening Ticket id SD-99

12:01 - thanks die opening Ticket id SD-99

12:02 - thanks die opening Ticket id SD-99

12:03 - thanks die opening Ticket id SD-99

can someone explain ne this Problem?

 

is there a German Community for Jira ServiceDesk?

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