E-mail trigger

[Leroy]

Hi, we're planning on using Jira Service Desk.

Right now we have set up a queue for emergency questions for our customers, we want this to trigger an e-mail or something else so a member of our team knows to respond to this.

Is there a way to implement this in Jira Service Desk?

I've looked at the support pages already, but couldn't find anything to help me figure this out.

[Angélica Luz]

Hello Jeffrey,

Welcome to Atlassian Community!

When using Service Desk, it's possible to create an automation to alert users, so they will be mentioned in the ticket and a notification will be sent.

For example:

Hope this helps!

Regards,
Angélica