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E-mail trigger

Hi, we're planning on using Jira Service Desk.

Right now we have set up a queue for emergency questions for our customers, we want this to trigger an e-mail or something else so a member of our team knows to respond to this.

Is there a way to implement this in Jira Service Desk?


I've looked at the support pages already, but couldn't find anything to help me figure this out.


1 answer

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Hello Jeffrey,

Welcome to Atlassian Community!

When using Service Desk, it's possible to create an automation to alert users, so they will be mentioned in the ticket and a notification will be sent.

For example:

Screenshot 2019-11-18_14-31-58-613.png

Screenshot 2019-11-18_14-32-34-614.png

Hope this helps!


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