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E-mail Service Desk

Paul Slater
Paul Slater February 16, 2014

How can users email issues to my Service Desk?

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Andy Brook [Plugin People]
Andy Brook [Plugin People]
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February 16, 2014

Not directly:

- https://blogs.atlassian.com/2013/11/inside-jira-service-desk-queues/

Once created the standard association mechanism can be used:

- https://answers.atlassian.com/questions/232501/how-does-email-handler-update-correct-jira-service-desk-tickets

Initiating tickets in Service Desk projects has been tested with JEMH:

- https://thepluginpeople.atlassian.net/wiki/display/JEMH/Integrate+JEMH+with+JIRA+Service+Desk

Follow the issue @ https://jira.atlassian.com/browse/JSD-38

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