I have inbound e-mail configured through 'Project settings' -> 'Customer notifications' and also through 'System' -> 'Mail' -> 'Incoming Mail' under the 'POP / IMAP Mail Servers' and 'Mail Handlers'. Both are configured to be reading from the same support e-mail account (e.g. support@acme.com).
I am seeing some behaviors that I'm not sure I should expect. Could someone help me to understand?
James,
Incoming mail handler and Service Desk requests are two different ways to handle email and both are independent.
You should use two accounts, one for service desk and one for standard jira mail handler
To expand on this a bit:
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Thank you. I disabled the JIRA mail handler and the duplication stopped.
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Great!
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