I have inbound e-mail configured through 'Project settings' -> 'Customer notifications' and also through 'System' -> 'Mail' -> 'Incoming Mail' under the 'POP / IMAP Mail Servers' and 'Mail Handlers'. Both are configured to be reading from the same support e-mail account (e.g. firstname.lastname@example.org).
I am seeing some behaviors that I'm not sure I should expect. Could someone help me to understand?
To expand on this a bit:
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