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Don't create comment from email answer for issue Edited

When customer answer to email task report - success

Found 1 unprocessed message(s) in the pop3s folder.
Adding comment ' 222222 ' by user 'Niss159' to issue 'ITSUPPORT-353'.
Deleting Message 'RE: ITSUPPORT-353 тест автокоммента из почты'

But comment don't addeed to an issue

1 answer

1 accepted

When answer from administrator email - comment added

When answer custumers from portal - comment don't added

 

Log:

2019-09-16 10:51:01,226 INFO [POP_***@****.ru] Caesium-1-3 anonymous comment-ADD comment-ADD[10001]: Added comment '
asdasdasd^M
^M
^M
... 'by 'a.podkorytov' to issue 'ITSUPPORT-353'
2019-09-16 10:51:01,657 INFO [POP_***@****.ru] Caesium-1-3 anonymous comment-ADD comment-ADD[10001]: Added attachment to issue 'ITSUPPORT-353'
2019-09-16 11:25:00,865 INFO [POP_***@****.ru] Caesium-1-1 anonymous comment-ADD comment-ADD[10001]: Added comment '
Test-11:24^M
^M
^M ... 'by 'a.podkorytov' to issue 'ITSUPPORT-353'
2019-09-16 11:25:00,979 INFO [POP_***@****.ru] Caesium-1-1 anonymous comment-ADD comment-ADD[10001]: Added attachment to issue 'ITSUPP2019-09-16 10:51:01,226 INFO [POP_***@****.ru] Caesium-1-3 anonymous comment-ADD comment-ADD[10001]: Added comment '
asdasdasd^M
^M
^M
... 'by 'a.podkorytov' to issue 'ITSUPPORT-353'
2019-09-16 10:51:01,657 INFO [POP_***@****.ru] Caesium-1-3 anonymous comment-ADD comment-ADD[10001]: Added attachment to issue 'ITSUPPORT-353'
2019-09-16 11:25:00,865 INFO [POP_***@****.ru] Caesium-1-1 anonymous comment-ADD comment-ADD[10001]: Added comment '
Test-11:24^M
^M
^M ... 'by 'a.podkorytov' to issue 'ITSUPPORT-353'
2019-09-16 11:25:00,979 INFO [POP_***@****.ru] Caesium-1-1 anonymous comment-ADD comment-ADD[10001]: Added attachment to issue 'ITSUPPORT-353'

 

But when comment from portal customer log is empty

***@**** -jira incoming mailbox here

in customer portal incoming email was not enabled.

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