Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Does the server version of Jira Desk service allow for the free survey option?

Iris Bloem
Iris Bloem September 17, 2019

Once a service request is resolved, I would like to activate the survey option in Jira Desk Service. 

As I am still in the process of choosing between the server and the cloud option, I want to know if the free survey option that comes with the Jira software works in cloud as well as in server. I did find server allows for it, server i am not sure about. 

Answer
Watch
Like Be the first to like this
244 views

1 answer

1 accepted

0 votes
Answer accepted
Daniel Wong
Daniel Wong
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
September 17, 2019

Hi Iris,

The Customer Satisfaction Survey (CSAT) functionality comes out of the box with Jira Service Desk Server and Cloud, so yes it's available on both server and cloud.

You can read this KB for more information - https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-customer-satisfaction-surveys-csat

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events