Hi Nancy, I realize this is an old thread, but I'm replying anyway for people who find it via Google.
We have built Atlas CRM for JIRA Cloud, which allows you to manage companies and contacts inside JIRA and link them to issues. It is possible to automatically link companies and contacts based on the reporter of the issue, so you can always access the latest information about a customer in the issue.
Atlas CRM for JIRA Cloud can be found here: https://marketplace.atlassian.com/plugins/nl.avisi.jira.plugins.relations-for-jira
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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