Does old Service Desk licensing will be discontinued at some point?

The question applies for the people that already had JIRA and Service Desk before the new licensing pricing model. Do they should be worried that, at some point, they will be forced to move to the new JIRA and Service Desk versions and won't be able to renew the license?

2 answers

This widget could not be displayed.

Hi @Alfonso Leiva

When I asked Atlassian about this, the written response that I received was as follows, per @Hailey Hickman

"We do not have a specific end date for the JIRA Service Desk version 1.0 licensing. However, our long term plan is to move entirely to the version 2.0 Agent based model. Honestly, it could be next year or in two years. This decision hasn't been finalized yet by our Atlassian leadership team."

This was on Oct 30, 2014.  Maybe this has changed?  Hopefully it will not go away.  

Hope this helps!

This widget could not be displayed.

She could reply here now if that has changed a little or not =)

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Published Monday in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

204 views 6 17
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you