Does old Service Desk licensing will be discontinued at some point?

The question applies for the people that already had JIRA and Service Desk before the new licensing pricing model. Do they should be worried that, at some point, they will be forced to move to the new JIRA and Service Desk versions and won't be able to renew the license?

2 answers

Hi @Alfonso Leiva

When I asked Atlassian about this, the written response that I received was as follows, per @Hailey Hickman

"We do not have a specific end date for the JIRA Service Desk version 1.0 licensing. However, our long term plan is to move entirely to the version 2.0 Agent based model. Honestly, it could be next year or in two years. This decision hasn't been finalized yet by our Atlassian leadership team."

This was on Oct 30, 2014.  Maybe this has changed?  Hopefully it will not go away.  

Hope this helps!

She could reply here now if that has changed a little or not =)

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published yesterday in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

37 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot