We are looking to create a Customer Support Portal through which customers and partners will have self service to donwload binaries (often requiring signing off documents) . It needs to be manageable by by product, by customer, by customer type or support level etc.
Has anyone used Jira Service Desk for this?
PS We are also looking to provide means to submit support tickets and have discussion forums but those are less challenging questions as they are virtually built into Jira/Confluence.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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