We are looking to create a Customer Support Portal through which customers and partners will have self service to donwload binaries (often requiring signing off documents) . It needs to be manageable by by product, by customer, by customer type or support level etc.
Has anyone used Jira Service Desk for this?
PS We are also looking to provide means to submit support tickets and have discussion forums but those are less challenging questions as they are virtually built into Jira/Confluence.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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