Does a user need an SD agent license in order to be "assignable" to a SD issue?

Does a user need an SD agent license in order to be "assignable" to a SD issue?

I have a user who has been granted ADMIN permissions in JIRA but is unable to be assigned to an issue in Service Desk. Is an agent license required? 

3 answers

An Agent consumes one service desk license and one JIRA license as per the documentation provided by Atlassian at

https://confluence.atlassian.com/display/SERVICEDESK/Agent+-+JIRA+Service+Desk

Brandon, in addition to the link provided by Bhushan, please refer to the blog entry detailing why the agent model was introduced. http://blogs.atlassian.com/2014/09/introducing-jira-service-desk-2-0/

To answer your question: Yes, an Agent license is required in order to be an "assignable" user on a SD issue.

Many customers, us included, are frustrated by this limitation of JIRA Service Desk 2.0.

You can read about it and consider voting on this issue:

https://jira.atlassian.com/browse/JSD-931

And what about automation? Does user that automated rules run as needs SD license ?

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