Does a user need an SD agent license in order to be "assignable" to a SD issue?
I have a user who has been granted ADMIN permissions in JIRA but is unable to be assigned to an issue in Service Desk. Is an agent license required?
Brandon, in addition to the link provided by Bhushan, please refer to the blog entry detailing why the agent model was introduced. http://blogs.atlassian.com/2014/09/introducing-jira-service-desk-2-0/
To answer your question: Yes, an Agent license is required in order to be an "assignable" user on a SD issue.
Many customers, us included, are frustrated by this limitation of JIRA Service Desk 2.0.
You can read about it and consider voting on this issue:
Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk! We’d love to hear your thoughts on the pros and ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs