Does a user need an SD agent license in order to be "assignable" to a SD issue?
I have a user who has been granted ADMIN permissions in JIRA but is unable to be assigned to an issue in Service Desk. Is an agent license required?
Brandon, in addition to the link provided by Bhushan, please refer to the blog entry detailing why the agent model was introduced. http://blogs.atlassian.com/2014/09/introducing-jira-service-desk-2-0/
To answer your question: Yes, an Agent license is required in order to be an "assignable" user on a SD issue.
Many customers, us included, are frustrated by this limitation of JIRA Service Desk 2.0.
You can read about it and consider voting on this issue:
Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...
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