Does a user need an SD agent license in order to be "assignable" to a SD issue?
I have a user who has been granted ADMIN permissions in JIRA but is unable to be assigned to an issue in Service Desk. Is an agent license required?
Brandon, in addition to the link provided by Bhushan, please refer to the blog entry detailing why the agent model was introduced. http://blogs.atlassian.com/2014/09/introducing-jira-service-desk-2-0/
To answer your question: Yes, an Agent license is required in order to be an "assignable" user on a SD issue.
Many customers, us included, are frustrated by this limitation of JIRA Service Desk 2.0.
You can read about it and consider voting on this issue:
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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