Does Service Desk Support Cascaded Dropdown Lists?


My organization is in need of supporting cascaded dropdown list, where the drop down list selection and values change dynamically based on the previous section made in the drop down hierarchy.

Is this possible to be implemented for Service Desk forms?




3 answers

Is it possible to give us a sample?


Thanks smile

Sure. Lets say I have a dropdown list 1(bulleted) and drop down list 2(numbered)


  • Attendance
      1. CRC
      2. Teacher
      3. Super Admin
      4. Operations
  • Reading Logs
      1. Set Up
      2. Goals
      3. Achievements
      4. Report

Here when attendance is selected as drop down list 1 the user would see CRC, Teacher, Super Admin etc as their following drop down list 2


Where as if Reading Logs was selected as drop down lis 1 the user would see Set Up, Goals, Achievements etc as drop down list 2


Does this add clarity?

This would be a very useful feature for us as well

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,077 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you