Does Project Configurator add-on support Jira Service Desk version 3.8? Edited

Does Project Configurator add-on by Adaptavist  support Jira Service Desk version 3.8?

I'm looking for an add-on to manage copying Jira Service Desk Project configurations (workflows, screens, fields, users, permissions....etc)  from a Development system to a Production system for Jira Service Desk.

The documentation I've found only mentions that Project Configurator supports  Jira or Jira Software.  It doesn't specifically state if Project Configurator works or doesn't work for Jira Service Desk. 

1 answer

1 accepted

0 votes
Accepted answer

Tony, 

Unfortunately Project Configurator does not currently support any version of JSD. 

Because JSD was previously an addon,  addons (now apps) represent a challenge.

Hi Tony,

I would like to add two details to Brittany's answer.

First, as said above, it is the specific JSD addon content which is not handled now by Project Configurator. This means items like request types, SLAs, queues,... If you just want to move the standard parts of a JSD project, like screens, workflows, custom fields, users, permissions,... you can do it now with Project Configurator.

Second, we are working to handle those JSD specific items very soon. We plan to have that new feature before the end of the year.

You are welcome!

@Pepe Marañón any update/progress on handling the JSD specific items.  We are trialing this product currently but we need it to be able to support JSD moves.

Hi @Samantha Sepulveda,

We are very close to the first release that will support JSD items. If you need additional details, please file a ticket at our support portal (https://productsupport.adaptavist.com/servicedesk/customer/portal/37).

Best regards

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked Dec 06, 2018 in Jira Service Desk

Looking for teams who switched from email to Jira Service Desk

The Jira Service Desk marketing team is working on a guide to help new Atlassian customers switch from email to JSD and we'd love to hear from you! Please share: - What made you realize that i...

820 views 6 10
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you