It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Does Project Configurator add-on support Jira Service Desk version 3.8? Edited

Does Project Configurator add-on by Adaptavist  support Jira Service Desk version 3.8?

I'm looking for an add-on to manage copying Jira Service Desk Project configurations (workflows, screens, fields, users, permissions....etc)  from a Development system to a Production system for Jira Service Desk.

The documentation I've found only mentions that Project Configurator supports  Jira or Jira Software.  It doesn't specifically state if Project Configurator works or doesn't work for Jira Service Desk. 

1 answer

1 accepted

0 votes
Answer accepted


Unfortunately Project Configurator does not currently support any version of JSD. 

Because JSD was previously an addon,  addons (now apps) represent a challenge.

Hi Tony,

I would like to add two details to Brittany's answer.

First, as said above, it is the specific JSD addon content which is not handled now by Project Configurator. This means items like request types, SLAs, queues,... If you just want to move the standard parts of a JSD project, like screens, workflows, custom fields, users, permissions,... you can do it now with Project Configurator.

Second, we are working to handle those JSD specific items very soon. We plan to have that new feature before the end of the year.

You are welcome!

@Pepe_Marañón any update/progress on handling the JSD specific items.  We are trialing this product currently but we need it to be able to support JSD moves.

Hi @Samantha Sepulveda,

We are very close to the first release that will support JSD items. If you need additional details, please file a ticket at our support portal (

Best regards

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Desk

The Complete Guide to Atlassian for ITSM

Hi Atlassian Community! This is Teresa from the Atlassian team. My colleague Paul Buffington @Buff and I are excited to share a brand new ITSM resource we’ve created – "The Complete Guide to At...

971 views 7 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you