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Do you have any tutorials of setting up Jira login-free portal and what permissions do you need ?

I am trying to setup login free portal for many sites are there any tutorials to follow?  Also what level of permissions do you need to get going?  I do not see the the project settings in Jira.

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Andy Heinzer Atlassian Team Dec 18, 2018

If you are using Jira Cloud, you could utilize the Service Desk Widget in order to get requests without needing the end user to login to the site.  More details in

If you're using Jira Server, there really is not a way to create Service Desk requests without the end users having a login to the site.  But the good news is that in Service Desk, users in the customer role are unlicensed, meaning they don't have any cost associated with them.  You could use the issue collector in order to also create issues without users needing an account, but if you do this in a service desk project, these issues won't get a request type set with them.  And without that, there is some service desk specific functionality that won't work correctly (SLAs, customer notifications, etc).  So it really isn't an ideal solution for most setups.

If the customer is to use the widget, will they be able to access their previous requests in a portal at all? Have there been any updates to the customer being able to use the portal without requiring a login?

Where our portal is located on our site is behind a login as it is so a secondary login is frustrating for the customer and doesn't actually get used because of this. Can we link the Jira login to the login of our site? 

The widget is good, but it does not permit the customer to visibly track their issue like the portal allows. Also, the widget is a bit cumbersome in that it requires the customer to type a question to search a KB before they are directed to enter their request. 

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