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Do we need to have JIRA SOFTWARE licence to use JIRA SERVICE DESK?

Vaisakh
Vaisakh April 26, 2017

We want to use JIRA SERVICE DESK module alone for our customer care team.

Should we buy licenece for JIRA SOFTWARE to enable JIRA SERVICE DESK?

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Thomas Schlegel
Thomas Schlegel
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April 26, 2017

Hi Vaisakh,

servicedesk is an add-on for Jira, so you need a licensed Jira Installation and then you have to buy service desk licences for your agents.

There is a FAQ here: https://confluence.atlassian.com/purchasing/new-pricing-model-for-jira-service-desk-2-0-faq-621314223.html#NewpricingmodelforJIRAServiceDesk2.0FAQ-WhatisthenewpricingmodelforJIRAServiceDesk2.0?

If you need more information, contact Atlassian people here: https://www.atlassian.com/company/contact

 

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Vaisakh
Vaisakh April 26, 2017

Thank you Thomas. This will be of great help!

 

Cheers!

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Thomas Schlegel
Thomas Schlegel
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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April 26, 2017

you're welcome

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