Do all my team members need a Jira subscription to request a service from an agent in Service Desk?

Do all my team members need a Jira subscription to request a service from an agent in Service Desk?

3 answers

0 votes

Not if you're on Service Desk 2.x.  You can have "customers" who don't need a JIRA login at all.

See https://confluence.atlassian.com/display/SERVICEDESK/Managing+customers

0 votes

Orlando,

Just to complement Nic's answer, Service Desk 2.x is only compatible with JIRA 6.3.5+ as described on the URL below. In case you're using a lower version you'll need to upgrade JIRA to at least 6.3.5 version.

https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk/versions

Cheers

L.F

Hi Orlando,

You can configure public sign up for Service Desk. the guide is here at Configuring Public Sign up

Cheers,

Sam smile

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

384 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you