Do all my team members need a Jira subscription to request a service from an agent in Service Desk?

Do all my team members need a Jira subscription to request a service from an agent in Service Desk?

3 answers

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Not if you're on Service Desk 2.x.  You can have "customers" who don't need a JIRA login at all.

See https://confluence.atlassian.com/display/SERVICEDESK/Managing+customers

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Orlando,

Just to complement Nic's answer, Service Desk 2.x is only compatible with JIRA 6.3.5+ as described on the URL below. In case you're using a lower version you'll need to upgrade JIRA to at least 6.3.5 version.

https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk/versions

Cheers

L.F

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Hi Orlando,

You can configure public sign up for Service Desk. the guide is here at Configuring Public Sign up

Cheers,

Sam smile

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