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Do I need to purchase a jira license for each of my clients who wishes to use the service desk portal?

Do I need to purchase a jira license for each of my clients who wishes to use the service desk portal?

3 answers

Thank you Girish and Phill,

I just realized i was watching the "Customers" page inside the service desk and confused it with the JIRA users list, that's what made me ask this question in the first place - I thought customers become users in Jira...

Thanks! 

If you are satisfied with our answers please mark it as accepted.

Thanks.

Girish.K

Portal only users do not require a licence.

If your clients who is going to create only requests through portal means there is no need to purchase a seperate license for each.

Only the agents will be counted.

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