I have one user in my organization that wants to have access to Tempo in tickets of a Service Desk Project but I would like to avoid extra payments for this.
Is there any way he can see tempo without granting him to the "Jira Service Desk" application access?
Thanks in advance!
If you have and he still cannot see Tempo, then I'd say he won't be able to without being a JIRA Service Desk agent. Per the documentation on Service Desk permissions:
View issues, comments and attachments
Add attachments and delete their own attachments
Add internal comments to issues and delete their own comments
Watch and vote for issues
Only agents are able to edit issues, log time, etc. and the permission schemes for Service Desk projects are actually really quite strict - in my experience, it hasn't been possible to bypass any limitations imposed on the Service Desk roles using JIRA's permission schemes and the like.
I hope that helps!
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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