As the JIRA Service Desk (Server) agents are quite expensive I think about purchasing less agents, but get a JIRA core/software license that allows the 3rd level support guys to help our JSD agents.
I think and hope that it works how I imagine it:
Is this how it could work? The guy with JIRA core/software license can see all the information in the ticket but cannot interact with the customer, right?
If so, which license does the 3rd level guy need? Is a JIRA core license enough? Or does it require a JIRA software license?
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs