I'm a bit confused regarding what's included with the Jira Service Desk subscription. Knowledge bases are listed as a feature. Is it necessary to subscribe to Confluence also to use the knowledge base feature or is limited Confluence functionality included with the base Jira Service Desk subscription
In short, do I need two subscriptions to run a public facing service desk with a linked knowledge base?
Yes it is confusing. Basically you can link 1 space in your confluence instance for your Service Desk. However, that only allows the pop-ups within Service Desk to be viewed. It does not allow access to Confluence itself.
Hope that helps,
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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