Do I have to subscribe to Confluence if I want a public knowledge base for my Jira Service Desk.

I'm a bit confused regarding what's included with the Jira Service Desk subscription.  Knowledge bases are listed as a feature.  Is it necessary to subscribe to Confluence also to use the knowledge base feature or is limited Confluence functionality included with the base Jira Service Desk subscription

In short, do I need two subscriptions to run a public facing service desk with a linked knowledge base?



2 answers

0 vote
Susan Hauth Community Champion Oct 16, 2017

Hi Brian,

Yes it is confusing.  Basically you can link 1 space in your confluence instance for your Service Desk.  However, that only allows the pop-ups within Service Desk to be viewed.  It does not allow access to Confluence itself. 

Hope that helps,


0 vote
Steven Behnke Community Champion Oct 16, 2017

The only knowledge base functionality is tied to the Confluence tool, so that's correct.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,164 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you