I'm a bit confused regarding what's included with the Jira Service Desk subscription. Knowledge bases are listed as a feature. Is it necessary to subscribe to Confluence also to use the knowledge base feature or is limited Confluence functionality included with the base Jira Service Desk subscription
In short, do I need two subscriptions to run a public facing service desk with a linked knowledge base?
Yes it is confusing. Basically you can link 1 space in your confluence instance for your Service Desk. However, that only allows the pop-ups within Service Desk to be viewed. It does not allow access to Confluence itself.
Hope that helps,
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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