Do I have to subscribe to Confluence if I want a public knowledge base for my Jira Service Desk.

I'm a bit confused regarding what's included with the Jira Service Desk subscription.  Knowledge bases are listed as a feature.  Is it necessary to subscribe to Confluence also to use the knowledge base feature or is limited Confluence functionality included with the base Jira Service Desk subscription

In short, do I need two subscriptions to run a public facing service desk with a linked knowledge base?



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Susan Hauth Community Champion Oct 16, 2017

Hi Brian,

Yes it is confusing.  Basically you can link 1 space in your confluence instance for your Service Desk.  However, that only allows the pop-ups within Service Desk to be viewed.  It does not allow access to Confluence itself. 

Hope that helps,


0 votes
Steven Behnke Community Champion Oct 16, 2017

The only knowledge base functionality is tied to the Confluence tool, so that's correct.

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