I'm a bit confused regarding what's included with the Jira Service Desk subscription. Knowledge bases are listed as a feature. Is it necessary to subscribe to Confluence also to use the knowledge base feature or is limited Confluence functionality included with the base Jira Service Desk subscription
In short, do I need two subscriptions to run a public facing service desk with a linked knowledge base?
Yes it is confusing. Basically you can link 1 space in your confluence instance for your Service Desk. However, that only allows the pop-ups within Service Desk to be viewed. It does not allow access to Confluence itself.
Hope that helps,
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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