We added a custom field called Closure Comments which will be used by our support agents to enter how they fixed the issue. Using comments was confusing as there could have been a dozen conversations back and fro with customers. I want my customers to access their case and see the closure comments entered by the support agents. I can't seem to find a way to show the custom field to customer. Any ideas will be appreciated.
First of all, only partucular list of field types can be visible on JIRA SD Portal:
See more: https://confluence.atlassian.com/jirakb/list-of-supported-custom-fields-for-request-types-in-jira-service-desk-customer-portals-867182673.html?_ga=2.249438599.1082599707.1509374566-1555823252.1509374566
If your custom field type in the list above use this guide to make a field visible on the portal: https://confluence.atlassian.com/get-started-with-jira-service-desk/create-service-desk-request-types-917968307.html?_ga=2.217058966.1082599707.1509374566-1555823252.1509374566
@Domenico Manzo_Actonic, aren't the customers able to set a value to this field, now? I think this is not what they are supposed to be able to, are they?
I have the same issue and want a field to be read only by the customers in the customer portal. But it seems to be the case that customers can only see fields if they were allowed to set their value while creating the issue. That's unfortunate.
I have found a related question:
So read only custom fields in the customer portal are not a thing in JIRA Service Desk right now. But as you can see in the related question there are already feature requests about that issue you can vote for.
Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events