Display Additional Columns

I want to be able to display a field in the customer portal.  I can only see the following columns:

Type ; Reference ; Summary ; Service Desk ; Status ; Requester

I don't need to see Service Desk column but instead display Closure Comments field (custom field)

Is it possible?  Not sure why so many restrictions.

Any help or guidance is appreciated.

Best,

Gova

1 answer

0 vote
Hello,
In order to use a custom field on the portal the custom field must be supported by Jira Service desk portal. The list of supported fields is much wider than you enumerated. You can read about supported fields here:
https://confluence.atlassian.com/jirakb/list-of-supported-custom-fields-for-request-types-in-jira-service-desk-customer-portals-867182673.html
Also when you create a customer request you should specify which fields will be shown on the customer portal for this request type. Kindly read the article on how to do it:
https://confluence.atlassian.com/get-started-with-jira-service-desk/create-service-desk-request-types-917968307.html

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published Mar 09, 2018 in Jira Service Desk

E.L. Fridge's take on education, Jira Service Desk, and creative Jira use cases

...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...

1,234 views 2 14
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you