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Disabling or customizing Welcome e-mail for customer account - ServiceDesk/Cloud


Cloud hosted JIRA with ServiceDesk enabled.

How do i disable welcome email to customer when the account is created? Below (Snapshot) is the settings enabled.


Can i customize the welcome email when customer account is created?


image2015-4-1 12:22:22.png

1 answer

Hi Jijo,

This is currently not possible with JIRA Service Desk but we do have an open suggestion on our issue tracker: 

You can vote for the issue and add your own suggestions as comments.



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