I updated the plugin to 188.8.131.52 last Friday on our jira. In notification scheme of a project, only assignee should get email. Also I have disabled "SEND_EMAIL_NOTIFICATIONS" in db table AO_54307E_VIEWPORT of the project.
While the issue is after the updating, reporters keep getting emails from the service desk.
Now I disabled two modules notifications-soy & notification-filter-impl of the plugin and reporters don't get any email any more. But an error stating " java.lang.IllegalStateException: Required plugin module com.atlassian.servicedesk:notifications-soy was either missing or disabled" keeps being logged into catalina.out.
Checked release note of service desk 1.2.6 https://confluence.atlassian.com/display/SERVICEDESK/JIRA+Service+Desk+1.2.6+Release+Notes, it looks like report will always get notification if notification is on. Is there any way to turn it off?
Thanks in advance
I enabled the modules notifications-soy & notification-filter-impl and followed statement in https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+request+typesto disable Service Desk Notification.
The error message stating notifications-soy was either missing is gone. But another error is logged:"Failed to handle Jira Notification, perhaps failure in scheme lookup for #10610, error: com.atlassian.jira.scheme.SchemeEntity cannot be cast to org.ofbiz.core.entity.GenericValue
java.lang.ClassCastException: com.atlassian.jira.scheme.SchemeEntity cannot be cast to org.ofbiz.core.entity.GenericValue"
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs