Disable reporter Notification of version Service Desk 1.2.6.1

Hi,

I updated the plugin to 1.2.6.1 last Friday on our jira. In notification scheme of a project, only assignee should get email. Also I have disabled "SEND_EMAIL_NOTIFICATIONS" in db table AO_54307E_VIEWPORT of the project.

While the issue is after the updating, reporters keep getting emails from the service desk.

Now I disabled two modules notifications-soy & notification-filter-impl of the plugin and reporters don't get any email any more. But an error stating " java.lang.IllegalStateException: Required plugin module com.atlassian.servicedesk:notifications-soy was either missing or disabled" keeps being logged into catalina.out.

Checked release note of service desk 1.2.6 https://confluence.atlassian.com/display/SERVICEDESK/JIRA+Service+Desk+1.2.6+Release+Notes, it looks like report will always get notification if notification is on. Is there any way to turn it off?

Thanks in advance

Hailin

2 answers

1 accepted

This widget could not be displayed.

The issue has been resloved by disabling service desk notification via jira>admin>Add-ons>jira service desk>Configuration.

This widget could not be displayed.

I enabled the modules notifications-soy & notification-filter-impl and followed statement in https://confluence.atlassian.com/display/SERVICEDESK/Setting+up+request+typesto disable Service Desk Notification.

The error message stating notifications-soy was either missing is gone. But another error is logged:"Failed to handle Jira Notification, perhaps failure in scheme lookup for #10610, error: com.atlassian.jira.scheme.SchemeEntity cannot be cast to org.ofbiz.core.entity.GenericValue

java.lang.ClassCastException: com.atlassian.jira.scheme.SchemeEntity cannot be cast to org.ofbiz.core.entity.GenericValue"

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Aug 13, 2018 in Jira Service Desk

Jira Service Desk – Don’t be afraid, the journey begins with curiosity!

...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...

10,040 views 9 28
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you