Disable emoticons in JIRA Service Desk

Hi All,


Before upgrading to 3.4.0, I was able to disable emoticons in JSD by commenting out the following part in "\atlassian-jira\WEB-INF\classes\system-renderercomponentfactories-plugin.xml"

" <!-- <renderer-component-factory key="emoticonrenderer" name="Emoticon Renderer Component Factory"
i18n-name-key="admin.renderer.component.factories.plugin.emoticonrenderer.name"
class="com.atlassian.jira.plugin.renderercomponent.SimpleRendererComponentFactory"
>
<order>100</order>
<param name="rendererComponentClass">com.atlassian.renderer.v2.components.phrase.EmoticonRendererComponent
</param>
</renderer-component-factory> -->"

 

This doesn't work anymore. I make the change again, restart JIRA, but this doesn't disable emoticons. Is there a new way to work around this?

 

 

1 answer

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Ann Worley Atlassian Team May 02, 2017

I was able to suppress emoticons in JSD by changing the renderer for the text fields like "Description" from Wiki style renderer to the Default text renderer. I used these docs:

Modifying field behavior

Renderer types

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