Disable emoticons in JIRA Service Desk

Hi All,


Before upgrading to 3.4.0, I was able to disable emoticons in JSD by commenting out the following part in "\atlassian-jira\WEB-INF\classes\system-renderercomponentfactories-plugin.xml"

" <!-- <renderer-component-factory key="emoticonrenderer" name="Emoticon Renderer Component Factory"
i18n-name-key="admin.renderer.component.factories.plugin.emoticonrenderer.name"
class="com.atlassian.jira.plugin.renderercomponent.SimpleRendererComponentFactory"
>
<order>100</order>
<param name="rendererComponentClass">com.atlassian.renderer.v2.components.phrase.EmoticonRendererComponent
</param>
</renderer-component-factory> -->"

 

This doesn't work anymore. I make the change again, restart JIRA, but this doesn't disable emoticons. Is there a new way to work around this?

 

 

1 answer

0 vote
Ann Worley Atlassian Team May 02, 2017

I was able to suppress emoticons in JSD by changing the renderer for the text fields like "Description" from Wiki style renderer to the Default text renderer. I used these docs:

Modifying field behavior

Renderer types

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Asked Feb 02, 2018 in Jira Service Desk

What are the must-have addons?

Hi all, We are trialing Jira Service Desk for a large-ish, flat, team-based organization where members can serve on multiple teams. A few needs that are not out of the box... Assigning i...

908 views 12 5
View question

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you