Hey,
I want to know if it is possible to track SLA goal in a more detailed unit like minutes. For example, I cannot define a SLA Goal for first response, that has the goal of half an hour. "0.5", "0:30", ... nothing worked out for me.
Any ideas?
Thanks
Hi Steve,
There is a feature request for this on: https://jira.atlassian.com/browse/JSD-37
You can watch this issue for forther updates.
Cheers,
-Shihab
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Great, thank you!
Or better: Not great, but thank you! ;)
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