I want to know if it is possible to track SLA goal in a more detailed unit like minutes. For example, I cannot define a SLA Goal for first response, that has the goal of half an hour. "0.5", "0:30", ... nothing worked out for me.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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