With JSD Cloud, is there a way to generate meaningful statistics on agent usage, beyond just last login, number reported, number assigned, etc.?
I'm really looking to capture history of agent activities. For example, how many tickets were assigned to them at any point in the past, as opposed to just how many assigned to them now.
Thanks for your help!
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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