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Dediacted URL for service desk portal

Hello there,

we are running JIRA with servicedesk attached on it. It runnning on domain name, lets say

The problem is that this is stuff only domain, so customers shouldn't see it.

We want to show service desk frontend on URL. How we can manage it?

I made dedicated NGINX host for but it also redirect any link to when i'm trying to access it.

1 answer

1 accepted

1 vote
Answer accepted
Alexis Robert Community Leader Feb 14, 2020

Hi @Harold Whistler , 


Jira will construct URLs based on the BASE_URL setting. You should change it if you want to use to access Jira and Service Desk :

Just a reminder : you can't have different URLs or domains for Jira and for Service Desk.


Let me know if this helps, 



Thank you sir!

Anyway we've changed base url and now its ok

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