Can we get the customised pre-filled fields for different service desk issues?
Fields like summary and description. It will work as the template for the customers while creating a support request in the service desk.
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Currently, it's not possible to set pre-filled information on the fields in the customer portal. We have a feature request suggesting the implementation of this ability:
Please, click on vote and watch in order to hear about updates on the development cycle.
As a workaround, you can use the field Help to let the customers know what they need to add in the field. You can find this option on Project settings > Request types > Click on Edit fields for each request type and add a text on the "Field Help".
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