Customize your 'Raise a Request' screen fields

I want to configure my 'Summarize the Problem' field to have the customers select main issues from a drop down list on this field, and according to the issue selected, provide a default urgency level on the 'How urgent is this?' field.
In a way, I want to have this two fields in-sync with each-other, with the first dictating the second.

Is this doable?

Thank you,



1 answer

Hi Virginia,


It is unfortunately not a standard functionality:

But it is possible to achieve that via an add-on:


I hope this helps.


Best regards,



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