It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customize your 'Raise a Request' screen fields

Virginia Galbarini Nov 26, 2017

I want to configure my 'Summarize the Problem' field to have the customers select main issues from a drop down list on this field, and according to the issue selected, provide a default urgency level on the 'How urgent is this?' field.
In a way, I want to have this two fields in-sync with each-other, with the first dictating the second.

Is this doable?

Thank you,

Virginia

 

1 answer

0 votes
Sami Karihi Nov 27, 2017

Hi Virginia,

 

It is unfortunately not a standard functionality:

https://jira.atlassian.com/browse/JRASERVER-32122

But it is possible to achieve that via an add-on: https://scriptrunner.adaptavist.com/latest/jira/recipes/behaviours/setting-default-fields.html#_setting_cascading_select_values

 

I hope this helps.

 

Best regards,

 

Sami

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Jira Service Desk

4 changes to queues and issues you don’t want to miss

Hello Atlassian Community! I'm Tania, a Senior Product Marketing Manager for Jira Service Desk Cloud! I'm excited to announce some exciting improvements coming up for those who work with queues and...

852 views 9 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you