Customize welcome page of Service Desk


When my customer log in JIRA Service Desk, he is redirected on page servicedesk/customer/portals. Is it possible to modify this page add links to my website or to my confluence?

If not, is there a way to modify the redirection after the login, so my customers will be redirected on my Confluence main page after login?

Best regards.

1 answer

1 accepted

Hi @Simon G.,

This is not possible at the moment. May I know why you want to redirect your customers to the Confluence main page after login?


Hi Joseph, Thanks for your response. In fact I would prefere that my user were redirected on Confluence because on Confluence, I'm free to create a page with some news, information, and a link to my service Desk portal, and also, I prefer that my users see that some documentation exist before opening a ticket. Best regards.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Friday in Jira Service Desk

Are you a Jira Service Desk agent? We want to talk to you!

Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...

138 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you