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Customize Client Portal (Status Information Button)

Hey,

we just completed setting up Jira-Service-Desk, but we would like to customize our client portal just a little bit more. We have two buttons where our coworkers can create different tasks and issues, but we would like them to have a button as well where they can check the status of their task/issue.

I know that you can access this screen on the top right corner.

But is it possible for me to change the user interface like this?

Or do I need the "Ultimate Theming for Jira Service Desk Addon"?

1 answer

1 vote
Jack Community Leader Sep 25, 2017

Not sure what the Ultimate Theming addon will provide but you cannot do this natively. You may wish to check the JSDCLOUD/JSDSERVER issues for existing suggestion and vote for this. I too believe the ability for customers to check on the status of issues could use a facelift w/in JSD.

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