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Customization and permissions of the customer portal plus ticket export

Hello everyone,

I have configured the customer portal so that our customers can see the tickets created by their users.

Currently only some information is available in the list of requests, i. e. in order:
-the type of request
-the ticket key
-the summary
-the state
-the service center 
-the creator of the request.



My customer users would like more information in this list such as: 

-the date of creation
-the organization (in the case where the user is linked to several organizations)

-priorities

-component

-date of the first feedback comment by the support department
-responsible for the ticket
-resolution date



They would also like to be able to export all their tickets.




Is it possible to customize the display of the list with my own custom fields on the customer portal, similar to the custom filters that exist on the agent platform?



If this is not possible at the moment, how could I meet this need with existing Jira settings? perhaps through project rights and roles that manage restrictions for one or more organizations?

Thank you in advance for your help.

1 answer

0 votes

Hello @Adrien P_ and welcome to Community!

You can't customize reports on the customer portal with plain Jira, you need an app to do so. Check these ones:

Hope this helps,

- Manon

Hello @Manon Soubies-Camy  !

Thank you for your reply. I'll take a look.

Like Manon Soubies-Camy likes this

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