Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Customization and permissions of the customer portal plus ticket export

Hello everyone,

I have configured the customer portal so that our customers can see the tickets created by their users.

Currently only some information is available in the list of requests, i. e. in order:
-the type of request
-the ticket key
-the summary
-the state
-the service center 
-the creator of the request.

My customer users would like more information in this list such as: 

-the date of creation
-the organization (in the case where the user is linked to several organizations)



-date of the first feedback comment by the support department
-responsible for the ticket
-resolution date

They would also like to be able to export all their tickets.

Is it possible to customize the display of the list with my own custom fields on the customer portal, similar to the custom filters that exist on the agent platform?

If this is not possible at the moment, how could I meet this need with existing Jira settings? perhaps through project rights and roles that manage restrictions for one or more organizations?

Thank you in advance for your help.

1 answer

0 votes

Hello @Adrien P_ and welcome to Community!

You can't customize reports on the customer portal with plain Jira, you need an app to do so. Check these ones:

Hope this helps,

- Manon

Hello @Manon Soubies-Camy  !

Thank you for your reply. I'll take a look.

Like Manon Soubies-Camy likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Insight users, we need your help!

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials. It would really helpful if you can ...

133 views 1 0
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you