We currently are on Jira Service Desk Cloud and would like our customers to be able to view tickets and also create via the portal. We noticed however, under their view, they are able to see all other groups of tickets that they could raise that may only be related to our internal works and not meant for the customer.
(e.g. Customer should be able to see only:
Service Desk - Query
Service Desk - Incident
but they also see
Internal - Create an account
Internal - Technical help
Is there a way we can block what is irrelevant to them?
There are ways to simplify the process and I suggest you search the community as you will find answers. However, unless you schemes, workflows, permissions, etc. are very complex I would simply create new issues and either move issues or, if you have a lot of issues to move, export them to CSP and import into the new project then delete from the old. Consider which project will result in the least amount of work for you obviously.
Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...
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