Can we create a customised Statuses for Service Desk Fulfillment workflow
and a customised Statuses for Change Management Worklow.
if yes, than what are prerequisite parameter setups which needs to be taken care.
it appears you may be new to JSD. So that the Community may assist better you may wish to read the Atlassian documentation if you have not already done so, based upon your question, I would recommend the following links:
I think what you are looking to do is to add/edit the OOTB Service Desk Fulfillment workflow which is certainly doable and the above docs should help.
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