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Customise Email Notifications on Issue Creation

Currently, when a customer raises a new issue in JIRA Service Desk, the subject line of the notification email is 

[JIRA] (Reference ID) Issue Description

Is it possible to edit this email notification subject line to add in the Organisation also?



1 answer

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Answer accepted

Hello Jason,

Thanks for reaching out to Atlassian Community!

Customers notifications it’s possible to customize but some of the options are still very limited, one of them is the subject where currently we can add only the issue key, summary and portal name.

We have two feature requests suggesting the implementation of this ability:

Please, click on vote and watch to receive updates about the features.


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