Currently, when a customer raises a new issue in JIRA Service Desk, the subject line of the notification email is
[JIRA] (Reference ID) Issue Description
Is it possible to edit this email notification subject line to add in the Organisation also?
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Customers notifications it’s possible to customize but some of the options are still very limited, one of them is the subject where currently we can add only the issue key, summary and portal name.
We have two feature requests suggesting the implementation of this ability:
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