Customers users included on service desk

We are an IT company and we have the necessity to install the "service desk module" on jira,
in order to comunicate with our clients the diferents issues of the development. Have we any option to create some kind of customer users that they are not included in the
"service desk limit users",in order to avoid pay more licenses for all the external or customer users.

2 answers

1 accepted

This widget could not be displayed.

JEMH is an option, if you create a Service Desk issue, then add some email addressess to a specific TEXT custom field, JEMH can notify them of updates. Sure they cant 'see' Service Desk, but the external users can reply reply such that your internal users can see the external users commentary. See


This widget could not be displayed.

Not really, in Jira/Service Desk, a user is a user and it consumes a licence.

You could try shared accounts with email groups set up in your email server though.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

551 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you