Customers see blank screen when they login from their site.

We have a client who gets a blank screen when they login as a customer.  We can use the same customer login from other locations and have no issues.  

This is JIRA Service Desk online.  Client is using IE v10.  Will test other browsers and report back.  

 

3 answers

1 accepted

Issue was resolved by 'IE Compatability Mode'.  Other browsers worked fine with client.  

Normally when users have similar problems with our instance its a local browser problem.

Try another browser like firefox, if thats work try resetting the IEv10 (better keep on using firefox ;) )

If only clients could be so choosy. :)  Darn IT policy restrictions.

A blank page (HTTP 400) is normally because the client is sending a header larger that the server is configured to allow. 

If the header is larger than what is allowed, then the server simply cannot make sense of the data, presenting a blank page to the user.

Because cookies etc will make the header grow, you can observe that it works in IE, while it doesn`t in FF. You will then think that it`s a browser issue, while in fact it not. 

In the case it is a HTTP 400 you will need in increase the maxHttpHeaderSize and the equivalent also in any reverse proxy in front. 

Here is what Altassian says: https://confluence.atlassian.com/kb/proxying-atlassian-server-applications-with-apache-http-server-mod_proxy_http-806032611.html

Cheers,

Lars

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

504 views 3 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you