We have a client who gets a blank screen when they login as a customer. We can use the same customer login from other locations and have no issues.
This is JIRA Service Desk online. Client is using IE v10. Will test other browsers and report back.
A blank page (HTTP 400) is normally because the client is sending a header larger that the server is configured to allow.
If the header is larger than what is allowed, then the server simply cannot make sense of the data, presenting a blank page to the user.
In the case it is a HTTP 400 you will need in increase the maxHttpHeaderSize and the equivalent also in any reverse proxy in front.
Hi Jira Service Desk community, Atlassian is on a mission to unleash the potential of all teams, and we know that tools are just one piece of that puzzle. With Jira Service Desk, we have productiv...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events