I'm seeing some issues with notifications and client portal visibility to issues recently.
Really not sure what else I can check - has there been a recent update that has a problem?
From what I got, it seems that some standard notifications (Issue commented or resolved) are not triggering notifications and the customers can't see their own requests, is that correct? I'd advice you to check if you don't have any automation rule in this project that might be related to this and to open a ticket at https://support.atlassian.com in the Cloud project where our engineers can have a better understanding about what's going on in with the notifications and the requests in the Customer Portal
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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