Customers mysteriously added to Organization in Service Desk

Hello - we had discovered that there were customers added to an Organization, which shouldn't have been there.  We typically add customers to an organization via the "Add customers" button. 

I wanted to see if anyone had run into similar issues where customers unexpectedly appeared in an organization...and what the cause may have been.  I don't see anything regarding this in community articles or in the JIRA issue dashboard.  Thank you.

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